Refund & Cancellation Policy
Effective Date: May 28, 2026
We want you to be completely satisfied with our software. If you experience technical issues or decide that our desktop applications aren't a fit for your needs, we are happy to help you with cancellations and refund requests.
1. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for your first-time subscription purchase. If you request a refund within 14 days of your initial purchase transaction date, we will issue a full refund of your payment, no questions asked.
2. Subscription Cancellations
You can cancel your recurring monthly subscription at any time. When you cancel, your license key will remain active and usable until the end of your prepaid billing month. We do not provide partial refunds or pro-rated credits for cancelled subscriptions during active billing cycles.
3. Non-Refundable Items & Conditions
Refunds are not granted in the following scenarios:
- Recurring monthly subscription renewals (unless there is a billing system error). Please cancel your subscription prior to the renewal date to avoid automatic charges.
- Licenses that have been suspended or terminated due to key-sharing, reverse engineering, or other violations of our Terms of Service.
- The $2.00 license hardware transfer fee (HWID reset fee).
4. How to Request a Refund
All payments and refunds are handled by our Merchant of Record, Paddle. To request a refund under the 14-day guarantee period, you can contact Paddle's buyer support directly at paddle.net. Alternatively, you can send an email to support@suite-microapps.org with the following details, and we will initiate the refund through Paddle on your behalf:
- Your email address used at purchase.
- Your Paddle transaction ID (starts with `txn_`).
- (Optional) A brief explanation of why you are requesting a refund so we can improve the software.
Once approved, Paddle will process your refund immediately. The funds will return to your original payment method within 5 to 10 business days, depending on your bank.